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If there is no spare key at IFAC Service or no one available to help you, you can contact a locksmith. These costs are the responsibility of the tenant.
If you take the initiative to appoint a specialist without prior agreement, the costs will not be reimbursed. The costs are entirely the responsibility of the tenant.
You will also find a link with all the responsibilities, obligations, and rights of the tenant and landlord (link brochure‘Maintenance and repairs in the rental property Flemish Region’EN‘Maintenance and repairs in the rental property Brussels-Capital Region’).